What happened? We got along pretty well when I only had my mobile phone with you. There were issues but they weren’t major and you were always very helpful when I needed it. Life was great! You had 4G and my iPhone ran like a dream.
You then tempted me over from evil Optus and my absolutely woeful ADSL2+ (though it felt like dial up) with your Ultimate Cable Package. Sure I wouldn’t get 500GB of downloads but I had amazing speed to compensate. And in the first few weeks it seemed like a dream!
But then things went down hill. There were faults in my area that were ongoing with no time frames and I was losing connectivity for a lot of the time. I had all this speed and power available but couldn’t actually use it. You told me each time I called that you would let me know when you knew it would be resolved and text me or call me. That never happened. You stopped returning my calls. Eventually things started working again and I let it slide, thinking this was an isolated incident. I wanted the honeymoon phase back.
But then things still went downhill. I had deluded myself. The honeymoon phase was over. You were turning out to be just like the rest of the communication companies. There was an issue, and I told you about it and you said we’d get someone to check it out but you’d book it and let me know when the appointment was confirmed. But you never did. You left me hanging. And now that issue still remains. I’m too proud to ring and re-book because I’m mad at you. I shouldn’t have to pick up after you all the time and do your job for you. I want you to realise the err of your ways.
I tried talking to you. I’m still trying. I’ve tried telling you what is wrong so we can work things out but you’re not listening. You say you’ll talk to me soon, but soon never happens. In the meantime you’re showing off how you can be new and trendy and cool to lots of others, but you don’t care about me, and I’m already with you. Should I be warning people that you are just all for show?
Sure you had a nice service but when you don’t talk to me and shut me out and ignore me, it seems you are just like the rest of them. I used to tell everyone how great you were, and how happy I was with you! But now I don’t.
Telstra, I want to make things work. I really do. But you’re making it hard. Seemingly you don’t need me as much as I need you, but I know you won’t cut it off with me (at least until I stop paying you like the sugar daddy you make me feel like). I can certainly cut you off. I’ve had offers from some of the others. Usually I don’t listen, I’m loyal. But it’s tempting now.
Talk to me Telstra, please just talk to me. Let’s work things out. I won’t go down without a fight. You’ve got great qualities and I want to believe we can fix the issues. But time’s running out….